Sintelsat offers highly experienced and excellent professional network support and services to satellite communications and multiple service terrestrial network operators to provide the different O&M service requirements.

Sintelsat O&M service provides engineering and technical resources for telecom and satcom network operations. Our hands-on monitoring, control, configuration, and pre-determined maintenance services will support operators for carrying out day-to-day tasks. We can provide various level of operational expertise needed to supplement your company's existing resources.

Our on-site support will override deficiency of operational skills while enhancing the capability of the operators and service providers to continually operate with very minimal probability of network outages and downtime.

Our services extend to the remote site by supplementing your resources with our on-site technical support and remote technical assistance available whenever they are needed. Sintelsat can scale the amount of support that you need and we can supply various solutions for each of your operational requirements.

• On-site Network Engineers and Technicians
• NOC Operations
• On-site Customer Support
• Outside Plant/ Field Engineers
• Move-Add-Change (MAC) Services
• Switch Maintenance
• 24/7 Helpdesk, Call Center

Sintelsat O&M and on-site support can deliver appropriate skills to perform, monitor, control, report and maintain the following network systems and operations:

• Performance Management- measure and make available various aspects of network performance so that internetwork performance can be maintained at an acceptable level. Examples of performance variables that might be provided include network throughput, user response times, and line utilization.
• Configuration Management- monitor network and system configuration information so that the effects on network operation of various versions of hardware and software elements can be tracked and managed.
• Accounting Management- measure network utilization parameters so that individual or group uses on the network can be regulated appropriately.
• Fault Management- detect, log, notify users of, and (to the extent possible) automatically fix network problems to keep the network running effectively.
• Security Management- control access to network resources according to local guidelines so that the network cannot be sabotaged (intentionally or unintentionally) and sensitive information cannot be accessed by those without appropriate authorization.

Here are the benefits that Sintelsat services can offer for your network advantage:

• quality risk management
• organizational flexibility
• access to advanced and skilled resources
• increase network availability
• reduced loss from network outages
• simplify operations management